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Create Awareness, Maximize Revenue, Elevate Retention!
Retention360 is the ultimate awareness tool for your service drive. It grabs your customers’ attention, gets them booked, and keeps them loyal. By spotlighting the value of regular maintenance, warranty protection, and trust in their Personal Service Advisor, Retention360 turns hesitation into action—and recommendations into revenue.
Retention360 is an Advanced Awareness Tool for your service drive.
It draws your customers' attention to the importance of:
Scheduling and keeping maintenance appointments
Securing protection and warranty products before issues arise
Building trusting relationships with their ‘Personal Service Advisors”
Upgrading from a vehicle that is unsafe and losing equity.
This leads to a stronger connection, greater trust, and more customers saying “yes” to the repairs and services they need—when they need them.
The Hidden Revenue Leaks in Your Service Department
Missed Calls & Unbooked Appointments
Average dealership misses 158 service-related calls monthly—some as many as 216.
With an average RO of $450, that’s up to $1.17 million in lost revenue per year.
Most missed callers don’t call back—those are lost opportunities, not delays.
Declined Work
Only 30% of all vehicle service visits happen at dealerships—down from 35% in 2021.
67% of services now go to general repair shops, Quick Lubes, or body shops.
Services like tire repair, battery replacement, and body work are especially at risk.
Customers are citing lower trust (down from 62% to 54%) and higher costs as key reasons for leaving.
Average service visit costs have increased 45% in two years, making retention even harder.
Missed Complimentary Services & Post-Warranty Drop-Off
CDK Global reports dealerships retain just 30% of customers after warranties or maintenance programs end.
This drop-off costs tens of millions annually in lost revenue.
Unused complimentary services = missed loyalty opportunities.
Recover More Declined Work — And Turn It Into Upgrades
Retention360 gives you a dedicated Declined Work dashboard, breaking down every missed opportunity by operation code and service advisor. See exactly who declined what, when, and with which advisor. Equip your team with targeted word tracks, scripting, and objection-handling strategies to re-engage those customers—and upsell them into extended warranties, protection plans, or high-margin services.
Convert More Inbound Calls Into Booked Appointments
The Upcoming Appointments view gives your team full visibility into the day’s service drive—who’s scheduled, who canceled, and who still needs a follow-up. Combined with BDC/frontline coaching and phone conversion scripts, Retention360 helps your team not only answer calls—but turn them into confirmed appointments. With full access to client details, advisors can personalize the conversation and plant seeds for potential upgrades before the customer even arrives.
Capture Missed Complimentary Services and Build Loyalty Early
The Complimentary Services module tracks every due, completed, and missed service tied to each vehicle. Whether it's a complimentary oil change, tire rotation, or inspection, your team gets alerted before opportunities slip through the cracks. Use this screen to prioritize outreach and reconnect with customers—while planting the idea of converting these one-time visits into long-term retention through bundled upgrades and added-value offers.
Retain More Customers Through and Beyond Warranty Periods
Retention360 helps dealerships avoid the post-warranty drop-off with tools that spotlight customers nearing the end of their complimentary or covered period. Armed with that insight, your team can proactively recommend extended warranties, prepaid maintenance plans, and service protection packages—before the customer starts shopping elsewhere. Combine that with coaching on lifetime value conversations, and your retention curve stays strong beyond the typical fall-off point.
Boost Trust, CSI Scores, and Close Rates Through Advisor Communication
Great tools only matter if people know how to use them. Retention360 includes ongoing coaching and script libraries to help your advisors communicate clearly, confidently, and transparently. Combined with visibility into no-shows, missed appointments, and recovery metrics, your advisors can follow up more effectively, close more work, and build trust at every step. Better communication = higher CSI scores, more consistent approvals, and stronger long-term relationships.
Start Turning Missed Opportunities into Measurable Wins
Don’t let another dollar walk out of your service drive. With Retention360, you’ll increase revenue, boost retention, and elevate the customer experience—starting day one.